Personal Information Provided by You
Xcellent collects your personally identifiable information (“PII”) through the Services when you choose to provide such information, such as when registering to become a Member so that you may receive information and updates regarding the Services. PII can include your name, prescription and over-the-counter medications, address, telephone number, e-mail address, Social Security number, date of birth, pharmacy, and physician.
Xcellent’s Use of Personal Information
Providing the Services . Xcellent will use your PII only to address your requests for information, products or services or in connection with providing you the Services. Specifically, Xcellent may use your PII to provide the following Services: (i) obtaining your medical information, including protected health information (“PHI”), from your physicians, pharmacies, healthcare coverage providers and pharmacy benefit managers (collectively, “Healthcare Providers”), (ii) finding lower prices for your prescription drug purchases, (iii) finding arrangements that may reduce your overall healthcare costs, (iv) scheduling appointments with Healthcare Providers, (v) contacting Healthcare Providers, including physicians or pharmacies, on your behalf to request information necessary to provide the Services, including, but not limited to, your medical and healthcare coverage information, your medication history, and your billing information and history, or (vi) creating other seamless, tailored healthcare experiences.
Assisting You in Managing Your Healthcare . Xcellent may use your PII to assist you in managing your healthcare, including prescriptions and doctor appointments. To do so, Xcellent may contact you by phone, email or text to (i) find out if you wish to request a prescription refill, (ii) remind you to request a prescription refill, (iii) confirm that a refill request has been submitted, (iv) ask if you wish to transfer a prescription to a different pharmacy, or (v) provide other healthcare services.
Marketing by Xcellent . Xcellent may also use your PII to deliver advertisements and marketing communications to you via UPRx that we believe may be of interest. These advertisements and marketing communications will be delivered solely by Xcellent. Marketing communications that you receive from Xcellent may include (i) advertisements for the Services, (ii) advertisements for prescription drugs, and (iii) advertisements for other healthcare services.
Disclosure of Personal Information
Disclosures Related to Providing the Services
Disclosures to Third Parties Assisting in Our Operations . Xcellent may share your PII or PHI under confidentiality agreements with other companies that work with, or on behalf of, Xcellent to provide products and services. These companies may use your PII or PHI to assist Xcellent in its operations. However, these companies do not necessarily have any independent right to share this information.
Disclosures Under Special Circumstances . Xcellent may provide PHI, PII or other information received about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Automatically Collected Information and Anonymous Information
Each time a visitor uses the UPRx Services, Xcellent collects some information to improve the overall quality of the visitor’s online experience.
Aggregated Data . Xcellent collects anonymous, aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Xcellent’s analysis of general traffic-flow on the UPRx Website. To these ends, Xcellent may merge information about you into anonymized, aggregated group data. In some cases, Xcellent may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Xcellent’s affiliates, business partners, service providers and/or vendors; if it does so, this will not be in any manner which will disclose your individual identity.
Web Server Logs and IP Addresses . An Internet Protocol (“IP”) address is a number that automatically identifies the device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Xcellent may use IP addresses to conduct analyses and performance reviews and to administer the Services.
Your Role in Protecting Your Privacy
Children’s Privacy Protection
This Site is a general audience website intended for use by Adults. This Site is neither designed nor intended to attract, and is not directed users (i.e., children) under 18 years of age. As such, Xcellent understands the importance of protecting children’s privacy in the interactive online world. It is not our policy to intentionally collect or maintain information about anyone under the age of 18, let alone children under 13 years of age. No one under the age of 13 should submit any PII or PHI to Xcellent via the Site or otherwise. If Xcellent obtains actual knowledge that it has collected PII or PHI from a user under the age of 13, Xcellent will undertake reasonable efforts to avoid using such information or retaining/maintaining it in retrievable form.
In the event minors under 18 years of age have provided PII, PHI or other information to Xcellent through the Services, such information may be deleted by sending an email to info@UPRx.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
At certain locations on a Website where information about you may be requested, you are offered the opportunity to opt-out of receiving communications from Xcellent. You may also review and request changes to your PII or PHI that Xcellent has collected, including the removal of your PII or PHI from Xcellent’s databases in order to prevent receipt of future communications or to halt receipt of the Services, using any of the following options:
You can send your request via e-mail to: info@UPRx.com
You can mail your request to the following postal address:
Xcellent Health INC
Attn: Terms/Plan Administrator
180 Raritan Ctr Pkwy, Suite 204
Edison, NJ 08837
Last Updated: July 2019